Privacy Policy

This website is run by Pickles Gas Engineers Ltd, trading as Pickles Gas, registered in England and Wales (company no. 16226649), Gas Safe registration 962740. We are the data controller for the personal information collected through it.

You can contact us about anything in this policy on 07400 456982 or by email at haydnpickles@outlook.com.

The website is built and run for us by 4orty Digital, a web agency. They act on our instructions as a processor and do not use your information for their own purposes.

When you fill in an enquiry form, we receive what you type into it:

• your name and phone number
• your email address, if you give one (the main quote form asks for it as optional)
• your town or postcode
• the service you need and a description of the job or problem
• your preferred time for a call back, and any message you add

The enquiry also carries a short note of how it reached us: the page you sent it from, the page you first landed on, how you found the site (for example a Google search, a link on another website or one of our adverts), whether you were on a phone or a computer, and the date and time.

The forms do not take file uploads. If you send us photos, you do that through WhatsApp, not this website.

We use your enquiry to reply to you, give you a quote, and arrange and carry out the work. Under UK data protection law our lawful basis is that you have asked us to take these steps before entering into a contract with you, and our legitimate interest in dealing with enquiries and running the business. Knowing which page and source an enquiry came from helps us understand which parts of the website and our advertising are working; that is also a legitimate interest.

We do not sell your information, and we do not use it for marketing unrelated to your enquiry.

When you press send, the website emails your enquiry to our inbox. The email is sent through Resend, an email delivery service, and our inbox is a Microsoft Outlook account. The website does not keep its own copy of the enquiry.

The website is also set up to pass enquiries to a customer management system (GoHighLevel) so that we can keep track of jobs and follow up properly. When that is switched on, it receives the same details listed above.

The call, WhatsApp and email buttons open your own phone, WhatsApp or email app. What you then send us is handled by that app and by us as a normal call or message, not by this website. The website only notes that a button was tapped, as described below; it does not see your number or what you say.

To understand which pages lead to enquiries, the website records a small number of actions: tapping a call, WhatsApp, email or directions link, starting a form, and sending an enquiry. Each record holds the action, the page, how you arrived (search engine, referring website, advert or campaign tag), whether you were on a phone or a computer, and a random reference number for that visit, which is forgotten when you leave or reload the page.

It does not record your name or contact details, your IP address or your browser details. It does not set cookies or store anything on your device.

These records are sent from our own server to Google Analytics (so Google receives them from our server, not from your browser) and are stored in a measurement database that 4orty Digital runs for us. They do not identify you and are used only as statistics about how the website is used.

Most of this website sets no cookies at all. The exception is the pages our Google Ads adverts link to, and the thank-you pages that follow them:

• /boiler-installation-pickles-gas
• /boiler-installation-pickles-gas/thank-you
• /boiler-repair-pickles-gas
• /boiler-repair-pickles-gas/thank-you

These pages load tools provided by Google and managed by our advertising team:

• Google Tag Manager, which loads the advertising tags below.
• Google Ads conversion tracking, which tells us whether a visit from one of our adverts led to an enquiry, a call or a WhatsApp message, so we know which adverts are worth paying for.

These set Google's own cookies in your browser (for example ones whose names begin with _gcl), and Google may also read or set cookies on its own websites when these pages load. They are Google's cookies, not ours, and Google uses the information under its own privacy policy. You can read how Google uses information from websites in its privacy policy and this explanation, and change your ad settings at My Ad Center.

You can block or delete cookies in your browser settings at any time. The website, including the enquiry forms, works the same without them.

The website is hosted by Vercel. Like any web server, it keeps technical logs of the requests it receives, including IP addresses, browser type and the pages requested. These are used to keep the website running and secure.

We only share your information with the services we use to run the website and deal with your enquiry: 4orty Digital (who run the website), Vercel (hosting), Resend (email delivery), Microsoft (our email inbox), GoHighLevel (customer records, when switched on), Neon (the measurement database) and Google (website statistics and advertising). We would also share it if the law required us to.

Some of these services are based in, or store data in, other countries, including the United States. Where that happens, the transfer is covered by the safeguards UK data protection law requires.

We keep your enquiry only as long as we need it to deal with your enquiry and any work that follows, and for as long as the law requires us to keep business records (for example, tax records).

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct it if it is wrong or incomplete
• ask us to delete it, where we do not need to keep it
• object to how we use it, or ask us to restrict its use
• ask us to send it to you or another organisation in a usable format

To use any of these rights, call us on 07400 456982, email haydnpickles@outlook.com or use our contact page. There is no charge, and we will reply within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk.

If we change how the website handles personal information, we will update this page and the date at the top.